Shop and Outlet Terms & Conditions

Outlet- All items bought on sale/outlet are not subject to return or exchange. 
Article 7 – Returns & Exchanges for Orders Shipped and/or Billed within the European Union (EU)

In accordance with the provisions of Article L.121-21 of the French Consumer Code, the Customer has a 14-day period from the date of delivery of the order to exercise his/her right to return or exchange the product(s) ordered without having to justify reasons or pay a penalty.

If the Customer chooses to return or exchange any item(s) from the order placed, and is within the time-frame to do so, 209 Mare will provide one, or all, of the following options to the Customer:

In the event that a Customer has found one of the product(s) from the order they placed to be defective, the product(s) may be returned to 209 Mare for a non-defective product of the same variation (size and/or color);
In the event that the Customer would like to exchange the product for one of a different variation (size and/or color), 209 Mare will provide the Customer with the chosen variation of the same product ordered, if that variation of that product is available and in stock;
In the event that the Customer would like to return the item and does not request a replacement, 209 Mare will provide the Customer with a store credit in the full value of the product at the time it was ordered, minus any shipping fees paid. This store credit is redeemable through any of the sales channels listed in section 4, part (I), of these General Sales Conditions, and is valid for a period of 364 days from the date of issue. This store credit is transferrable, and if the Customer chooses to transfer it to another entity, the Customer must notify 209 Mare within 2 days of the transfer of the store credit, otherwise the store credit becomes invalid.
Any store credit provided by 209 Mare for any reason will be for the the full value of the product at the time it was ordered, minus any shipping fees paid.
The issuing of store credit for any orders for which a return or exchange claim is made outside of the 14-day period is at the discretion of 209 Mare.
If a Customer chooses to initiate the return or exchange of a product, the Customer must first contact 209 Mare via one of the communication methods indicated at the beginning of these General Sales Conditions, or by emailing returns@209mare.com to submit a returns & exchanges claim. Only once a returns & exchanges claim has been approved by a legal representative of 209 Mare may a Customer ship the items to 209 Mare. Any product(s) from any order that have been shipped to 209 Mare without prior approval of a returns & exchange claim by 209 Mare will be shipped back to the Customer at the Customers expense.
If a Customer chooses to initiate a return or exchange of a product, the Customer must report immediately the reason for which the claim is being made. In the case that a product is defective, the Customer must provide photographic evidence of the defective product prior to shipping it to 209 Mare. If any additional defects beyond those reported by the Customer are found on the product or packaging upon receipt by 209 Mare, then the return & exchange claim is voided and no action will be taken by 209 Mare. If the customer wishes to receive the defective product in return they will be responsible for any shipping costs.
Return of product(s), if this is done within the valid 14-day period, are to be made in their complete, original and unadulterated condition. This includes the complete packaging, which consists of the complete price tags, that are to still be attached to the product, as well as any packaging in which the product was delivered. Any damage to the product(s) or packaging beyond what has been reported by the Customer to 209 Mare prior to shipping the product(s) will result in the return & exchange claim to be voided and invalid, and this would release 209 Mare from ay responsibility towards the Customer regarding the returned product(s).
Returns are to be shipped to the registered address of 209 Mare, as indicated the beginning of these General Sales Conditions, unless otherwise instructed by a legal representative of 209 Mare.
Any costs arising from returning the product(s) to 209 Mare, including shipping costs are the responsibility of the Customer. In addition, any import duties, taxes, processing fees or any other fees that 209 Mare has to pay to accept the return shipment, are the responsibility of the Customer, and if a credit has been issued for the return of the product(s), these will be deducted from this credit. If a Customer is exchanging the product for a new or different product, 209 Mare will not ship out the replacement product until these fees and/or taxes, if applicable, have been paid back by the Customer.
The Customer is responsible for properly insuring the product(s) that are to be returned or exchanged as any damage or loss of product during return shipping to 209 Mare are the responsibility of the Customer.

If the packaging and/or product(s) have been damaged either in transit during the

  • shipment from the Customer to 209 Mare, in the case that the Customer would like to return or exchange the product(s), the Customer is responsible for any damages caused. If the packaging arrives damaged, and no claims regarding any defects of the packaging have prior been made by the Customer, then the Customer must pay the following damage fees:
€50 (excl. tax) in the event that the custom box for a 209 Beach Blazer or 209 Towel Tuxedo has been damaged to any extent and is no longer in its original condition;
€25 (excl. tax) in the event that the pouch for a 209 Swim Short or 209 Swim Trunk has been damaged to any extent and is no longer in its original condition;
If packaging has been damaged, as defined in Article 7, section (X) of these General Sales Conditions, then 209 Mare is not obliged and will not process any returns until the damage fee has been paid by the Customer. This can be done either by paying 209 Mare directly, or, in the case that a credit has been issued, by deducting this from the issued credit.
209 Mare will pay for the standard shipping costs to ship return product(s) to the Customer, in the instance that a customer has chosen to receive a replacement product. If the customer would like the product(s) to be shipped via express courier, the Customer will be responsible for the cost of express shipping. 209 Mare will only provide free standard shipping for one (1) returns & exchanges claim per order. For any additional claims, if done within the valid time-period, the Customer bares the full responsibility of all shipping costs in any direction, with all terms of Article 7 of these General Sales Conditions applying.
Exceptions to Returns & Exchanges Claims
i. In accordance with the provisions of Article L.121-21-8 of the French
Consumer Code, the right to return and/or exchange product(s) does not apply to:
Any custom-made goods made specifically for a Customer. This includes any modifications requested by the Customer over the standard product(s) that 209 Mare sells;
Any product(s) that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection.
Article 8 – Returns & Exchanges for Orders Shipped and/or Billed Outside the European Union (EU)
Customers have a 14-day period from the date of delivery of an order to file a claim with 209 Mare to return or exchange any product(s) from their order. With the exception of a claim to exchange or return a product(s) due to product(s) received by the Customer being defective, claims to return or exchange product(s) from an order will be handled on a case-by-case basis by 209 Mare and no guarantees for the return or exchange of any product(s) from an order made by a Customer will be guaranteed by 209 Mare.

In general, 209 Mare will accept claims for a return or exchange of product(s) from an order for one of the following reasons:

A Customer has received a defective product(s) and would like to exchange the product(s) for the same product(s) of the same variation (size and color) that is/are not defective;
A Customer has received a product(s) but would like to exchange it for one of a different variation (size and/or color). In this instance it will be at 209 Mare’s discretion whether or not to process the claim;
A Customer would like to return the product(s) for a refund.
If a claim is made outside of the 14-day period starting from the date of delivery of the product, 209 Mare is not under any obligation to process any return or exchange claims by any Customers, and will handle these cases at their own discretion.

If the Customer chooses to return or exchange any item(s) from the order placed, and is within the time-frame to do so, 209 Mare will provide one, or all, of the following options to the Customer:

In the event that a Customer has found one of the product(s) from the order they placed to be defective, the product(s) may be returned to 209 Mare for a non-defective product of the same variation (size and/or color);
In the event that the Customer would like to exchange the product for one of a different variation (size and/or color), 209 Mare will provide the Customer with the chosen variation of the same product ordered, if that variation of that product is available and in stock;
In the event that the Customer would like to return the item and does not request a replacement, 209 Mare will provide the Customer with a store credit in the full value of the product at the time it was ordered, minus any shipping fees paid. This store credit is redeemable through any of the sales channels listed in section 4, part (I), of these General Sales Conditions, and is valid for a period of 364 days from the date of issue. This store credit is transferrable, and if the Customer chooses to transfer it to another entity, the Customer must notify 209 Mare within 2 days of the transfer of the store credit, otherwise the store credit becomes invalid.
Any store credit provided by 209 Mare for any reason will be for the the full value of the product at the time it was ordered, minus any shipping fees paid.
The issuing of store credit for any orders for which a return or exchange claim is made outside of the 14-day period is at the discretion of 209 Mare.
If a Customer chooses to initiate the return or exchange of a product, the Customer must first contact 209 Mare via one of the communication methods indicated at the beginning of these General Sales Conditions, or by emailing returns@209mare.com to submit a returns & exchanges claim. Only once a returns & exchanges claim has been approved by a legal representative of 209 Mare may a Customer ship the items to 209 Mare. Any product(s) from any order that have been shipped to 209 Mare without prior approval of a returns & exchange claim by 209 Mare will be shipped back to the Customer at the Customers expense.
If a Customer chooses to initiate a return or exchange of a product, the Customer must report immediately the reason for which the claim is being made. In the case that a product is defective, the Customer must provide photographic evidence of the defective product prior to shipping it to 209 Mare. If any additional defects beyond those reported by the Customer are found on the product or packaging upon receipt by 209 Mare, then the return & exchange claim is voided and no action will be taken by 209 Mare. If the customer wishes to receive the defective product in return they will be responsible for any shipping costs.
Return of product(s), if this is done within the valid 14-day period, are to be made in their complete, original and unadulterated condition. This includes the complete packaging, which consists of the complete price tags, that are to still be attached to the product, as well as any packaging in which the product was delivered. Any damage to the product(s) or packaging beyond what has been reported by the Customer to 209 Mare prior to shipping the product(s) will result in the return & exchange claim to be voided and invalid, and this would release 209 Mare from ay responsibility towards the Customer regarding the returned product(s).
Returns are to be shipped to the registered address of 209 Mare, as indicated the beginning of these General Sales Conditions, unless otherwise instructed by a legal representative of 209 Mare.
Any costs arising from returning the product(s) to 209 Mare, including shipping costs are the responsibility of the Customer. In addition, any import duties, taxes, processing fees or any other fees that 209 Mare has to pay to accept the return shipment, are the responsibility of the Customer, and if a credit has been issued for the return of the product(s), these will be deducted from this credit. If a Customer is exchanging the product for a new or different product, 209 Mare will not ship out the replacement product until these fees and/or taxes, if applicable, have been paid back by the Customer.
The Customer is responsible for properly insuring the product(s) that are to be returned or exchanged as any damage or loss of product during return shipping to 209 Mare are the responsibility of the Customer.
If the packaging and/or product(s) have been damaged either in transit during the shipment from the Customer to 209 Mare, in the case that the Customer would like to return or exchange the product(s), the Customer is responsible for any damages caused. If the packaging arrives damaged, and no claims regarding any defects of the packaging have prior been made by the Customer, then the Customer must pay the following damage fees:
€50 (excl. tax) in the event that the custom box for a 209 Beach Blazer or 209 Towel Tuxedo has been damaged to any extent and is no longer in its original condition;
€25 (excl. tax) in the event that the pouch for a 209 Swim Short or 209 Swim Trunk has been damaged to any extent and is no longer in its original condition;
If packaging has been damaged, as defined in Article 7, section (X) of these General Sales Conditions, then 209 Mare is not obliged and will not process any returns until the damage fee has been paid by the Customer. This can be done either by paying 209 Mare directly, or, in the case that a credit has been issued, by deducting this from the issued credit.
209 Mare will pay for the standard shipping costs to ship return product(s) to the Customer, in the instance that a customer has chosen to receive a replacement product. 209 Mare will only pay for the shipping costs to ship return products out to Customers in the following locations and regions:
a. United States, Canada, Western Europe

For Customers in all other global regions besides the EU and those mentioned in

  • article 8, section (XV), Customers will be required to pay the same subsidized shipping rates that are charged for online orders in order to ship them the correct replacement product(s).
If the customer would like the product(s) to be shipped via express courier, the Customer will be responsible for the cost of express shipping. 209 Mare will only provide free standard shipping for one (1) returns & exchanges claim per order in those regions and locations listed in article 8, section (XV). For any additional claims, if done within the valid time-period, the Customer bares the full responsibility of all shipping costs in any direction, with all terms of Article 8 of these General Sales Conditions applying.
Article 8, section (XV) applies only for those claims made for defective products. If a Customer would like to exchange the product(s) they received for one of a different variation, they will be responsible for paying the full subsidized shipping rates as indicated when placing an order online. In addition, if a Customer chooses to return the product(s) in exchange for store credit, the Customer will be responsible for paying for the shipping when they place a new order using the store credit. XIX. No returns or exchange claims will be granted for any products that have been altered or custom made for a Customer. Any custom products are a final sale and no refunds or exchanges will be provided for these products for any reason.
Article 9 – Product Availability
Our products are offered as long as they are available on the website www.209Mare.com, or by contacting a representative of 209 Mare and inquiring about availability.
Product will only be available within the limits of available stocks. For non-stocked products, our products are subject to availability by our suppliers.
In case of unavailability of a product after placing an order, we will notify Customers by email or phone. If a product is not available and the Customer cannot be reached, the order will automatically be canceled and any payments made will be refunded.
Article 10 – Shipping & Delivery
Orders made online at 209mare.com will be shipped to the billing address provided by the Customer during the checkout process. Any errors in the address provided for shipping may result in delays in shipping or additional charges to correct these errors that will be the Customer’s responsibility to pay.
Orders made in-person will be delivered in-hand at the time of purchase unless the Customer provides an alternate shipping address, in which case the Customer will be responsible for any shipping charges as no subsidized shipping is offered or provided for in-person sales.
Orders made on the phone will be shipped to the address provided by the Customer during the order process. The Customer will be responsible for paying the applicable shipping charges, which will be the same as for online orders.
In case there is a delay in the shipment for any reason, 209 Mare will communicate this delay to the Customer by any communications means provided by the Customer during the order process.
In accordance with French legal provisions for orders placed in France, in case of late delivery that exceeds more than 2 weeks, the Customer has the right to cancel the order under the terms and conditions defined in Article L 138-2 of the French Consumer Code.
In the case that a delivery is made by express or local third party logistics (3PL) providers, 209 Mare cannot be held responsible for late or failed deliveries due to the Customer not being available to receive the package, including if several attempts at delivery have been made.
209 Mare ships orders via express or local courier and insures them up to €50 in the case of a 209 Beach Blazer or 209 Towel Tuxedo, and up to €25 in the case of a 209 Swim Short or 209 Swim Trunk. Any loss or damage to the products in transit to the Customer will be reimbursed up to those amounts by the couriers and forwarded to the Customer. If the Customer wishes to insure the shipments at higher values in the case of loss or damage, it is the Customer’s responsibility to communicate this with 209 Mare and 209 Mare will provide the Customer with a quote for increased insurance. 209 Mare therefore bares no responsibility for any damaged or lost products beyond the levels of insurance as described above.
As soon as the Customer has taken possession of the products ordered, the risk of loss or damage to the products is transferred to the Customer.
Article 11 - Guarantee
For sale of product(s) to France, all 209 Mare products benefit from the legal guarantee of conformity and the guarantee of latent defects, provided for by articles 1641 and following of the Civil Code of the French law. In case of non-compliance of a product sold, it may be returned for store credit or exchanged.
All claims, requests for exchange or return must be made by e-mail to orders@209Mare.com within 14 days of delivery.
209 Mare guarantees that all product(s) delivered to a Customer will be in a new condition and without defects. If a defect has been found by a customer within 14 days of delivery of the product(s) then the applicable clauses of Articles 7 or 8 apply.
Article 12 - Liability
Product(s) shipped to or billed to a French Customer comply with French regulations.

209 Mare cannot be held responsible in case of non-compliance with legislation or

  • regulations of the country where product(s) are delivered, as it is the Customer’s responsibility to ensure compliance of the products with their local or federal regulations prior to importing product(s) from 209 Mare to their own country.
It is the Customer’s responsibility to check with local and/or federal authorities the possibilities of importing or using the products or services that the Customer intends to order from 209 Mare.
209 Mare cannot be held liable for damages resulting from misuse of the purchased product(s).
209 Mare cannot be held liable for any issues or damages of any scale or nature resulting from the use of the Internet network, including, but not limited to: a break of service, an external intrusion, the presence of computer viruses, phishing scams, or any other possible events or issues relating from the use of the internet.
Article 13 - Applicable law in case of disputes
I. The language of these General Sales Conditions is English. These General Sales Conditions are subject to Monegasque law. In case of dispute, the Monegasque courts will be the only competent authorities to manage disputes.
Article 14 - Intellectual Property
I. All elements of the domain www.209Mare.com, including ay sub-pages or other components of this website, are and remain the exclusive intellectual property of 209 Mare. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site that are software, visual, sound, or any other medium. Any simple link or hypertext is strictly prohibited without the express written consent of 209 Mare.
Article 15 - Personal data
209 Mare reserves the right to collect personal information and personal data about Customers while they use the 209mare.com website or if a Customer places an order through any other official sales channel as outlined in these General Sales Conditions. This is necessary to manage a Customers order, as well as to improve the services and information 209 Mare provides.
Collection of data by 209 Mare may be done either through the use of cookies or through any other data collection method or service as deemed appropriate by 209 Mare.
Customers and users of the 209 Mare website may request from 209 Mare a list of services used to collect data of website users and 209 Mare will promptly provide a list.
Data that has been collected may also be transmitted to other relevant companies that provide data collection services, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
Data that has been collected will be kept securely by 209 Mare and any of the relevant data collection services that 209 Mare has engaged, in order to comply with legal and regulatory requirements.
209 Mare will not sell any Customer or website user data that has been collected and will inform Customers if any of the data held directly and in the sole possession of 209 Mare has been breached.
209 Mare holds no responsibility for the loss or breach of data for any data that has been collected and held by data collection services engaged by 209 Mare.
In accordance with the French law of January 6, 1978, French Customers have the right to access, rectify and oppose personal information and personal data about themselves, by contacting 209 Mare directly. 

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