209 MARE: LUXURY CONCIERGE SERVICE

 

THE 209 MARE LUXURY CONCIERGE SERVICE

 

209 Mare is about more than just product. We represent a new concept in luxury beachwear lifestyle. This concept has been carefully crafted with the focus being on you. We want our customers to once again experience what effortless shopping can be with our white-glove service. We are passionate about customer service and we want to make sure you feel taken care of.

The 209 Mare Concierge fashion concierge service is available 24/7 and is staffed with experienced customer service assistantsOur concierge service will be happy to assist you with styling suggestions, beach club recommendations and any other questions you may have. Whether you want to find out more about our products, need assistance with your order, or there is anything we can do for you to fully enjoy the 209 Mare lifestyle when you are at the beach or on your yacht, our 209 Mare Concierge is here to help.

As part of our commitment to you, the 209 Mare Concierge is available for life. Regardless of whether you are only interested in our products or have been one of our customers since we launched the new standard in luxury beachwear, the 209 Mare Concierge is available for you.

 

You can contact the 209 Mare Concierge 24/7 on the following channels

  • Our live web-chat on 209Mare.com (see bottom right corner of your screen)
  • Message on Instagram or Facebook
  • Email us at concierge@209mare.com
  • Send us a WhatsApp message to+33 (0)785998527

 

Shipping & returns

209 Mare Shipping and Returns Policy

 

Shipping

We ship The New Standard in Luxury Beachwear worldwide (even to your private island) and we are proud to exclusively use FedEx to ship orders. Shipping rates vary depending on shipping region and shipping times selected.

 

We Provide Free Worldwide Standard shipping for any purchase of 150 or more.

 

We also provide Free Worldwide Express shipping for any purchase of 350 or more.

 

All orders placed by 1:30 pm Paris time will be fulfilled the same day. Approximate shipping times are as follows:

 

Standard shipping:

Delivery within Europe: 2-4 working days

Delivery to North America: 3-5 working days

Delivery to South America: 5-7 working days

Delivery to Asia: 5-7 working days

Worldwide delivery: 5-10 working days

 

Express shipping:

Delivery within Europe: Within 24hrs

Delivery to North America: Within 24hr - 48hrs

Delivery to South America: 2-5 working days

Delivery to Asia: 2-5 working days

Worldwide delivery: 2-5 working days

 

In Monaco, we offer free 2-hour in-person deliveries.

 

Shortly after placing your order you will receive an email with the tracking number for your order.

Please note that these are approximate shipping times and cannot be guaranteed due to disruptions to shipping caused by weather or other reasons. In rare circumstances, a remote surcharge may apply.

If you require custom delivery, or have any questions, please feel free to email us at Orders@209Mare.com.

 

Duties

Orders to countries outside the EU may be subject to import taxes and/or duties, which are applied when your package reaches your country. Your order is shipped on a DDU (delivery duty unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs and are the responsibility of the customer to pay. For more information, please contact your local customs office.

 

Exchanges

We offer free exchanges on all orders within 30 days after placing order. To arrange a product exchange please contact our 209 Mare Concierge and they will issue you a return shipping label. Items will be shipped back to you using standard shipping.

 

Returns

If you would like to return an item, you can do so within 14 days of the item(s) having been ordered. To arrange a return please contact our 209 Mare Concierge.

 

Customers are responsible for return shipping costs. The 209 Mare Concierge can arrange return shipping label for customers for a flat fee of 25 (regardless of from where in the world the item(s) are being shipped), which will be deducted from the refunded amount of the original order. If a customer chooses to receive a 209 Mare credit instead of a refund for returned items, the flat fee for the 209 Mare Concierge to issue a worldwide return shipping label is €10. If a customer wishes to opt out of 209 Mare return shipping and ship the items themselves, they may return items the DailyPack Fulfillment center address at the bottom of the page.

 

Customers can choose to either receive a refund to the original payment method (minus any applicable return shipping fees for shipping labels issued by The 209 Mare Concierge) or can choose to receive a credit to be used with the 209 Mare shop.

 

Items are only valid for return if they are in their original unworn condition with all labels and tags attached and returned in original product packaging

 

Customers may opt out of the 209 Mare return shipping fee and receive a full refund if they choose to ship the items to the below address themselves:

 

DailyPack Fulfillment, Atten: 209 Mare

Bedrijfsweg 7, 

3831 KE 

Leusden, 

Netherlands

 

Phone: +31 (0) 33 434 30 98

 

Note: Customers are responsible for paying taxes on any return items, even in the total sale amount warrants free exchanges.