We provide free standard worldwide shipping on all orders.
Approximate standard shipping times are as follows:
Delivery within EU: 2-5 working days
Delivery to the US: 3-7 working days
Delivery to Asia: 5-7 working days
Worldwide delivery: 5-7 working days
We also offer express shipping for a flat fee. Express shipping times are as follows:
Delivery within EU: 1-3 working days
Delivery to the US: 2-5 working days
Delivery to Asia: 3-5 working days
Worldwide delivery: 3-5 working days
Shortly after placing your order you will receive an email with the estimated shipping time to your destination.
Please note that these are approximate shipping times and cannot be guaranteed due to disruptions to shipping caused by weather or other reasons. In rare circumstances a remote surcharge may apply.
If you require custom delivery, or have any questions, please feel free to email us at email@example.com.
Orders to countries outside the EU may be subject to import taxes and/or duties, which are applied when your package reaches your country. Your order is shipped on a DDU (delivery duty unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs, and are the responsibility of the customer to pay. For more information, contact your local customs office.
209 Mare offers returns and exchanges on all orders. In order to process a return or exchange your item for another one, please email us at firstname.lastname@example.org. It is the customers responsibility to pay for return shipping. If you would like to request a return shipping label, we are happy to do so and will send you a shipping label whose value will be debited from your in-store credit if you choose not to pay for return shipping yourself.
In the event that you are not completely satisfied with your order we will be happy to offer you a full refund in store credit. In order to do this the item(s) must be in a new and unworn condition with no marks and all packaging, labeling, and tags intact. We cannot accept any used items and any such items will be returned to the purchaser. We are unable to offer a refund on any bespoke items as these have been made to your specification.
Unsuitable items will only be refunded when returned within 14 days of receipt by the customer. Returns received after the 14-day time frame will only be accepted at the discretion of 209 Mare. All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes, delivery or import duties incurred in delivery.
Please email us at email@example.com with any issues regarding returns and we will get back to you immediately.